Careers

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since
2006

Customer Success Manager

ByteAnt is looking for Customer Success Manager

SKILLS REQUIRED:

  • Strong verbal, written and presentation communication skills
  • Level of English, verbal and written
  • Good interpersonal skills capable of maintaining strong relationships
  • Outstanding multi-task task management skills across a varied set of responsibilities
  • Strong teamwork, & cross-group collaboration skills
  • Proficiency with CRM systems
  • Ability to build credibility and trust by understanding and addressing customer requirements
  • Understanding of typical IT solutions and software development lifecycle (SDLC)
  • Meeting our company values and code of conduct (see below)

EXPARIENCE AND EDUCATION:

  • Degree in business, economics, management or related field of study
  • 1+ exprience of work as customer success manager or account manager
  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
  • Proven record and experience of meeting the above KPIs for the probation period

MAIN RESPONSIBILITIES:

  • Maintainig customer and ex-customer database
  • Maintaining customer reviews and surveys database
  • Work with marketing and run ex-customer norturing campaigns
  • Design and implement customer satisfaction program
  • Report on customer satisfaction KPIs, reviews and surveys Lead
  • Implement automated customer billing system
  • Publish customer reviews on the website and on platforms, like clutch
  • Work with Marketing, Sales, Engineering and Finance teams to implement customer lifecycle improvements
  • Conduct team trainings for customer facing employees
  • Monitor and report on customer upsale opportunities
  • Design and implement customer retention and reward program

About ByteAnt

Read more about our values and work ethics in our Code of Conduct (in Ukrainian).

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ByteAnt is looking for Customer Success Manager

SKILLS REQUIRED:

  • Strong verbal, written and presentation communication skills
  • Level of English, verbal and written
  • Good interpersonal skills capable of maintaining strong relationships
  • Outstanding multi-task task management skills across a varied set of responsibilities
  • Strong teamwork, & cross-group collaboration skills
  • Proficiency with CRM systems
  • Ability to build credibility and trust by understanding and addressing customer requirements
  • Understanding of typical IT solutions and software development lifecycle (SDLC)
  • Meeting our company values and code of conduct (see below)

EXPARIENCE AND EDUCATION:

  • Degree in business, economics, management or related field of study
  • 1+ exprience of work as customer success manager or account manager
  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
  • Proven record and experience of meeting the above KPIs for the probation period

MAIN RESPONSIBILITIES:

  • Maintainig customer and ex-customer database
  • Maintaining customer reviews and surveys database
  • Work with marketing and run ex-customer norturing campaigns
  • Design and implement customer satisfaction program
  • Report on customer satisfaction KPIs, reviews and surveys Lead
  • Implement automated customer billing system
  • Publish customer reviews on the website and on platforms, like clutch
  • Work with Marketing, Sales, Engineering and Finance teams to implement customer lifecycle improvements
  • Conduct team trainings for customer facing employees
  • Monitor and report on customer upsale opportunities
  • Design and implement customer retention and reward program

About ByteAnt

Read more about our values and work ethics in our Code of Conduct (in Ukrainian).

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Work with us
PROJECTS THAT CHALLENGE
For creative thinkers and curious coders
FAIR PAY AND REST
Competitive salary and vacation policy
FLEXIBLE SCHEDULE
Hourly pay policy for any kind of owls and larks
Grow with us
BYTEANT TECHTALKS
Developing the community of tech geeks inside the company
ANNUAL PERFORMANCE APPRAISALS
Regular acknowledgement of your work
COMPENSATION FOR PROFESSIONAL EVENTS
Getting the knowledge from the outside
Have fun with us
AWESOME CORPORATE SPIRIT
Team-buildings and parties, pizza days and movie nights
SOUND BODY SOUND MIND
Office gym, table tennis and compensation for sports
THE DREAM JOB
Work in a team of inspired people who love what they do